Office of Steam Forum for Model & Toy Steam Gas & Hot Air Engines

Fasten your seat belts boys and girls. I just got email notification from our pal in yon service department informing me that someone found the missing oil hole. The email says they’ve informed every purchaser and will provide replacement connecting rod assemblies to those who may require them, and telling the rest of us to punch the hole through.  I have to say this is the penultimate step in customer service. If you can’t get it done perfectly, identify defects and notify consumers before they know they have a problem.  He is teachable after all.  Now if I ever get the three parcels promised, between normally slow, bargain basement shipping from China, our castrated mail system here,  and pandemic lockdowns over there, it’s been a nail biter each time, and I’ve got three in process…..o