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Author Topic: Ditching Cable TV Company Altice/Optimum after 36 years. Now Using Frontier Fiber UPDATED  (Read 678 times)

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  • Location: Connecticut - USA
I asked Optimum to port in a phone # I had on the shelf with Verizon Wireless. I liked it because it was easy to remember, 203-
529-5559.

They were terminally incompetent in getting this done. It took them nearly 8 months and many phone calls from me wasting hours and hours. Every time I provided a porting pin which requires I call VZW because they sat on it too long. The porting job once they have a pin takes minutes but the pin expires in 7 days. I finally got them to let me conference in VZW who's more than competent tech provided a new pin directly to the optimum guy over the phone and then held their hand and walked them through the process. Less than a week later they had my number ported in. 

This was 4 months ago...aaarrrgggghh..X($&*__)(+_(#$%^*...!!!  and they still haven't hooked it up.

Recently Frontier ran new fiber optic cable down my street. They are offering 500 Mbts, 1 Gigabit, and 2 GB all feeding off a cable capable of handling 10 GB per second when they roll it out. You know it's coming in the future considering the modem they provided came with a 10 GB ethernet port.

I am on my way out the door to go to Maine to see Joe Higgins and display at the Eliot, Maine show.

Gil