Office of Steam Forum for Model & Toy Steam Gas & Hot Air Engines

And yes friend we already tell you that we will provide you the tracking number within the next 2 days, and you got it wrong, your package has to take more than one flights to arrive to USA, there are many transit points. If you don't feel like you could trust us with that, you don't even have to set a claim, we are willing to send you the refund right now if you want, that is how we work. Because there are some other customers in USA that also bought this item from us, so if you receive the refund we will deliver your item to them. We are really sorry for kept you waiting. We always do our best to give the customers the best service, hope you could understand for us.
Best regards!

No, I still want my engine that I paid for 12 days ago, I just don't understand why you cannot provide me with my tracking number now?

Its because the system uploaded the wrong tracking number for you, so the original tracking number of your item has been lost in the system, it will show up only when there is an update for your order. We have to wait for that from the carrier. Really sorry for the inconvenience.
Regards!