My only witnessed experience with Jin was not live steam related; only because I collect vintage steam. A friend at the weekly Asian market in Philadelphia, PA had one of his commercial juicing machines gears damaged with broken parts. He remembered Jin’s username on ebay where he bought the $900 juicer. Jin responded by listing the part on ebay with BIN for $50 including shipping. It arrived in 48 hours from China. How this fast, I have no clue.