Office of Steam Forum for Model & Toy Steam Gas & Hot Air Engines

Now THAT is stupid, and a ridiculously poor customerservice!
If they can´t do it directly online, one would think they had every chance to know exactly which number to call, and then relay the information gathered to you.

Never had the need for that, as i always seem to be able to dig up my info at dhl.de, so honestly don´t know if it is the same here.