Sounds oh to familiar.
For better or worse i purchased from a china ebay seller
A gas burner
Immediate reply sorry item damaged and refunded .
So i brought from another seller , sorry out of stock And refund .
Different sellers but email came from Same company .
I also tried to get something else and same bullshit .
All cancelled by seller so i can no leave feedback .
But what really pisses me of is PP refund money to my debit card but on all 3 charge me fees
As under $NZ 150.00 fee free limit For PP to bank acc
All purchases were around the $20.00mark
I did make a $NZ 250.00 purchase of a 6 jaw chuck from china and it arrived 7 days later